Data controller
The controller is Hotel Rhonequelle, Furkastrasse 316, 3999 Oberwald, Switzerland.
For privacy requests, email info@rhonequelle-oberwald.ch or call +41 27 973 40 83.
Data and purposes
We process only the data needed to provide the website, answer enquiries and manage bookings and stays.
- Technical connection data such as IP address, date, time, requested page, browser and operating system for security and operation.
- Name, email, stay dates, number of guests and message content when you contact us.
- Data entered in Seekda to check availability and complete a booking.
- Language and external-service preferences.
Legal grounds and processing
Processing supports pre-contractual and contractual steps, replies to requests, legal obligations and website security. Optional external services are activated only with consent.
We do not use website data for advertising profiles and do not sell personal data.
Providers and international transfers
We may use technical and hosting providers. Online booking is supplied by Seekda; Google supplies Google Fonts. If accepted and used, technical data may be disclosed to these providers and processed outside Switzerland.
Providers operate under their own policies and safeguards. Review the information shown by Seekda before completing a booking.
Retention and security
We retain data only as long as required for the stated purposes and applicable accounting, tax or legal duties. Simple enquiries are kept only while needed for the response and any guest relationship.
We use appropriate technical and organisational safeguards, but no online transmission or storage can be guaranteed absolutely secure.
Your rights
Subject to applicable law, you may request access, correction, deletion, restriction, objection and, where available, portability. You may withdraw consent for the future.
Contact us to exercise your rights. You may also contact the Swiss Federal Data Protection and Information Commissioner or the competent authority.
Cookies, changes and contact
For details, see our Cookie policy. We may update this policy for technical or legal changes; the version published here is current.